Victoria Legal Aid
How three Fellows worked to find better ways to match
people with the right legal aid service across Victoria
people with the right legal aid service across Victoria
The Challenge
Victoria Legal Aid strives to make legal services more accessible for the most disadvantaged people in Victoria.
One of the biggest problems they grapple with is a sector-wide disconnect in how individuals are matched to services and how clients are referred to different organisations.
Taking data and translating it into a tool that could match people to services was the starting point for Fellows Rikke Winther-Sørensen, Becca Blazak and Christian Arévalo.
Fellows
Months
Tools Created
Hours Per Week Saved
The Impact
Improved Transparency
The team worked in the open during the project, gathering feedback from all users and using it to iterate
Design Thinking
Victoria Legal Aid gained a greater appreciation and understanding of conducting user research
Improved Collaboration
The fellowship gave Victoria Legal Aid a better understanding of how to work with their internal IT team
Find Out How
Get the full story of what our Fellowship team discovered and created, as they worked to find better ways to match people with the right legal aid service across Victoria.
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