Victoria Legal Aid

How three Fellows worked to find better ways to match
people with the right legal aid service across Victoria

The Challenge

Victoria Legal Aid strives to make legal services more accessible for the most disadvantaged people in Victoria.

One of the biggest problems they grapple with is a sector-wide disconnect in how individuals are matched to services and how clients are referred to different organisations.

Taking data and translating it into a tool that could match people to services was the starting point for Fellows Rikke Winther-Sørensen, Becca Blazak and Christian Arévalo.



Tools Created

Hours Per Week Saved

The Impact


Improved Transparency

The team worked in the open during the project, gathering feedback from all users and using it to iterate

Design Thinking

Victoria Legal Aid gained a greater appreciation and understanding of conducting user research

Improved Collaboration

The fellowship gave Victoria Legal Aid a better understanding of how to work with their internal IT team

Find Out How

Grab a copy of the in-depth story of what was discovered and created, as our team worked to find better ways to match people with the right legal aid service across Victoria.

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