Digital Maturity Indicator

A tool to help organisations measure and benchmark their digital maturity across six key areas

In a Nutshell

In 2018, Harvard Kennedy School convened public sector digital service teams from around the world. Teams and experts from nine nations shared stories of success, talked about lessons learned, and discussed the challenges they face in transforming government.

Now, we’ve partnered with the Harvard Kennedy School to leverage this research and apply it to the Australian context. Together, we’re helping governments across the country measure and accelerate their digital transformation.

Practice Based

The framework is based on practitioners, not consultants

Research Backed

Based on Maturity Model for Digital Services by Harvard Kennedy School

Global Expertise

Draws on experience from governments all over the world
“Trying to make progress in a completely new space is hard when units can’t define where they are relative to the progress that has been made elsewhere. Without that context, setting smart long-term goals is extremely tough — and planning how to get there is even tougher.”

David Eaves, Program Director, Harvard Kennedy School of Government

Six Key Areas

The framework helps organisations benchmark themselves across six high-level themes that are fundamental to digital transformation.

User Experience

Codifying user experience (UX) testing in operations

Political Environment

Building political capital and executive public service sponsors

Cross-Govt Platforms

Creating platforms for common needs that accelerate deployment

Institutional Capacity

Budgeting and evaluating for success, and inflecting public sector operations

Delivery Capability

Working in the open and creating pathways for ongoing user-feedback.

Skills and Hiring

Building a robust talent pipeline and making space for new skills.

Accelerate Your

Digital Maturity

We’re now rolling out the indicator with departments and agencies across Australia.

Register your interest below and we’ll get back to you with next steps.

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