Digital Maturity Indicator

A customisable tool to help organisations measure, benchmark and accellerate their digital maturity

In a Nutshell

The Digital Maturity Indicator (DMI) is a tool to help organisations measure, benchmark and improve their digital maturity across six key areas.

The DMI is a partnership with the Harvard-Kennedy School of Government that leverages research conducted around the world and applies it to an Australian context. We measure your organisation’s current level of digital maturity, with a view to co-design and prioritise actions to help you improve.

It’s about transforming the public service to be more digital, connected, communicative and effective and there are three flexible assessment options to suit all budgets and requirements

Practice Based

The framework is based on practitioners, not consultants

Research Backed

Based on Maturity Model for Digital Services by Harvard Kennedy School

Global Expertise

Draws on experience from governments all over the world

Your Options for Accelerating Digital Maturity



Essential Evaluation

Consultation, analysis and handover of survey data.

Full Assessment

Essential Evaluation plus interviews, a detailed report and presentation of findings.


Custom Engagement

Full Assessment plus further interviews,  governance and assurance frameworks and an interactive workshop to prioritise recommendations.

Six Key Areas of Digital Maturity

The framework helps organisations benchmark themselves across six high-level themes that are fundamental to digital transformation.

Institutional Capacity

Budgeting and evaluating for success, and inflecting public sector operations

Delivery Capability

Working in the open and creating pathways for ongoing user-feedback.

Skills and Hiring

Building a robust talent pipeline and making space for new skills.

User Experience

Codifying user experience (UX) testing in operations

Political Environment

Building political capital and executive public service sponsors

Cross-Govt Platforms

Creating platforms for common needs that accelerate deployment

“Trying to make progress in a completely new space is hard when [teams] can’t define where they are relative to the progress that has been made elsewhere. Without that context, setting smart long-term goals is extremely tough — and planning how to get there is even tougher.”

David Eaves, Program Director, Harvard Kennedy School of Government

Take The Next Step

Register your interest in the DMI and we’ll be in contact shortly to answer any and all of your questions.

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