Digital Maturity Indicator
A tool to help organisations measure and benchmark their digital maturity, across six key areas
In a Nutshell
In 2018, Harvard Kennedy School convened public sector digital service teams from around the world. Teams and experts from nine nations shared stories of success, talked about lessons learned, and discussed the challenges they face in transforming government.
Now, we’ve partnered with the Harvard Kennedy School to leverage this research and apply it to the Australian context. Together, we’re helping governments across the country measure and accelerate their digital transformation.
Practice Based
The framework is based on practitioners, not consultants
Research Backed
Based on Maturity Model for Digital Services by Harvard Kennedy School
Global Expertise
Draws on experience from governments all over the world
“Trying to make progress in a completely new space is hard when units can’t define where they are relative to the progress that has been made elsewhere. Without that context, setting smart long-term goals is extremely tough — and planning how to get there is even tougher.”
– David Eaves, Program Director, Harvard Kennedy School of Government
Six Key Areas
The framework helps organisations benchmark themselves across six high-level themes that are fundamental to digital transformation.
User Experience
Codifying user experience (UX) testing in operations
Political Environment
Building political capital and executive public service sponsors
Cross-Govt Platforms
Creating platforms for common needs that accelerate deployment
Institutional Capacity
Budgeting and evaluating for success, and inflecting public sector operations
Delivery Capability
Working in the open and creating pathways for ongoing user-feedback.
Skills and Hiring
Building a robust talent pipeline and making space for new skills.
Accelerate Your
Digital Maturity
We’re rolling out the indicator with a select handful of departments and agencies across Victoria.
Join the waitlist below and we’ll let you know when we’re taking on more organisations across Australia.
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