PARTNERS: Victorian Equal Opportunity and Human Rights Commission (VEOHRC)
FELLOWS: Jing Jing Wang, Scout Quinn and Alex Reid
DESCRIPTION: This Fellowship team were given the brief of reducing barriers to reporting racism and discrimination for members of the African and Muslim communities in Victoria.
Through user research they discovered a range of issues that contributed to people not reporting instances of vilification or racism to VEOHRC, including: a lack of awareness of VEOHRC and what it does, low levels of trust in statutory bodies and government in general, fear of repercussions, language barriers and a belief that reporting will not make a difference.
The Fellows decided to hone in on simplifying the reporting process by creating two tools: one, a simpler and more intuitive complaint form which made it easier for victims to tell their story, and the second, a widget version of the form, which could be embedded on community group’s websites.
The Fellows also helped to prepare a Year In Review page for VEOHRC, which sought to better communicate the role and responsibilities of commission. This page is live, and can be seen here.